What is OS X / iOS?


How do I get Updates?

There are four different scenarios requiring updates: School OS X devices, One-to-One OS X devices, school iOS devices and One-to-One iOS devices:

School OS X devices (iMacs & MacBooks)

  • ITSS manages OS X updates (apps, OS and security) for all supported machines

One-to-One OS X devices (MacBook Airs)

School iOS devices (iPads, iPods & iPhones)

  • iOS devices (e.g. iPhones, iPads) are configured to update automatically
  • ITSS manages

One-to-One iOS devices

  • One-to-iOS devices (iPads) are managed by the teacher via their own Apple ID
  • The majority of updates are managed via the Apple App Store. This requires an Apple ID for each app. Currently this is managed by ITSS. We do not provide this password to ensure security and control over institutionally purchased apps.
  • OS X Updates are scheduled bi-monthly as apps must be tested in our environment and then configured for mass deployment.
  • If an urgent need is identified, we attempt to push out such updates as quickly as possible. If you require an update on a more immediate schedule please do not hesitate to contact ITSS.