Encryption

  ITSS strongly recommends the use of encryption for staff laptops and other devices. This practice provides safeguards to ensure confidential information remains protected. For iOS devices (e.g. iPhone, iPad) encryption is automatic upon the creation of a pass-code on the device. For OS X devices (e.g. laptops, desktops) Apple provides a built in encryption […]

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OS X and iOS Updates

What is OS X / iOS? How do I get Updates? There are four different scenarios requiring updates: School OS X devices, One-to-One OS X devices, school iOS devices and One-to-One iOS devices: School OS X devices (iMacs & MacBooks) ITSS manages OS X updates (apps, OS and security) for all supported machines One-to-One OS […]

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FSA 2016 Assessment – Electronic Testing

This is an important note from ITSS regarding the FSA Assessment for the 2015/16 year. An update to the StartExam plugin has been distributed to all machines running this year’s new image (Mac OS10.10.3 -10.10.5). Staff will need to be aware of the following: The Provincial E Exams must be run on Safari 8 and […]

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Blackboard Collaborate

Blackboard Collaborate is a web conferencing application that allows for audio, video, chat and media sharing. Blackboard Collaborate Launcher for Mac is included on all public school machines. System Requirements Blackboard is a web based application capable of running on Windows (Windows XP, Windows 7+) and Mac (10.9+). ITSS recommends running Blackboard Collaborate on Firefox […]

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Provincial Electronic Exams – Using Safari

The new Provincial Exam app is now available. ITSS recommends using the app for e-exams. See article here. Below are instructions if user must use the older method via Safari:   This is an important note from ITSS regarding Provincial E Exams for the 2017/18 year. An update to the StartExam plugin has been distributed […]

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VMWare Horizon Virtual Desktop

  Applies to:   All Yukon Education staff with a YNET AD account Usage: Can be installed on any device (personal or Yukon Government owned) including iPads & Smart Phones Usable from anywhere you have an internet or cellular connection VMWare Horizon Virtual Desktop allows Yukon Government(YG) employees to log on to a safe and secure YG […]

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Outlook – Mapping to the H drive

How Do I “Map” my Email Archives? Applies to: Outlook on Windows 7+ on YNET Steps Open Outlook  Click the “FILE” tab Find & Click “Account Settings”   click “Account Settings” from this drop down list An Account Settings window will open   Click on the Data Files tab in this window Click the “Add…” […]

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Software & App Self Service

Applies to: Both YNET and YESNet staff Usage: Available on Education provided devices (including 1 to 1 program) Software Self Service Allows staff to perform some tasks that would otherwise normally require IT intervention.

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