OS X and iOS Updates

What is OS X / iOS? How do I get Updates? There are four different scenarios requiring updates: School OS X devices, One-to-One OS X devices, school iOS devices and One-to-One iOS devices: School OS X devices (iMacs & MacBooks) ITSS manages OS X updates (apps, OS and security) for all supported machines One-to-One OS […]

Read More

FSA 2016 Assessment – Electronic Testing

This is an important note from ITSS regarding the FSA Assessment for the 2015/16 year. An update to the StartExam plugin has been distributed to all machines running this year’s new image (Mac OS10.10.3 -10.10.5). Staff will need to be aware of the following: The Provincial E Exams must be run on Safari 8 and […]

Read More

Classroom Software Index 2017/18

Computer Operating System: Silver iMacs & MacBooks: Mac “macOS Sierra” Version #: 10.11, 10.13 White iMacs: Mac OS X “Lion” Version #: 10.7.5 iPads: iOS9-12 Supported Apps – These apps come preinstalled on EDU ipads and are available in Self Service. This list does NOT include apps purchased by individual schools Aurasma Book Creator for iPad […]

Read More

Blackboard Collaborate

Blackboard Collaborate is a web conferencing application that allows for audio, video, chat and media sharing. Blackboard Collaborate Launcher for Mac is included on all public school machines. System Requirements Blackboard is a web based application capable of running on Windows (Windows XP, Windows 7+) and Mac (10.9+). ITSS recommends running Blackboard Collaborate on Firefox […]

Read More

Provincial Electronic Exams

This is an important note from ITSS regarding Provincial E Exams for the 2017/18 year. An update to the StartExam plugin has been distributed to all machines running this year’s new image. Staff will need to be aware of the following:   The Provincial E Exams must be run on Safari and on machines running […]

Read More

VMWare Horizon Virtual Desktop

  Applies to:   All Yukon Education staff with a YNET AD account Usage: Can be installed on any device (personal or Yukon Government owned) including iPads & Smart Phones Usable from anywhere you have an internet or cellular connection VMWare Horizon Virtual Desktop allows Yukon Government(YG) employees to log on to a safe and secure YG […]

Read More

Outlook – Mapping to the H drive

How Do I “Map” my Email Archives? Applies to: Outlook on Windows 7+ on YNET Steps Open Outlook  Click the “FILE” tab Find & Click “Account Settings”   click “Account Settings” from this drop down list An Account Settings window will open   Click on the Data Files tab in this window Click the “Add…” […]

Read More

Software & App Self Service

Applies to: Both YNET and YESNet staff Usage: Available on Education provided devices (including 1 to 1 program) Software Self Service Allows staff to perform some tasks that would otherwise normally require IT intervention.

Read More