Personalized Accounts

Starting in the 2018/19 year staff and students can login to personalized accounts using their YESNET AD (Active Directory) credentials. This allows for each user to have a unique account accessible on any managed macOS device and to better customize desired options. At the login window Select Other. Enter your username (Staff-firstname.lastname, Students – student […]

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First Class – Missing Emails

If you’re First Class Account is not receiving emails there are a few items to check: 1. Check if emails may have been quarantined by the Spam filter. 2. Login into your First Class Account. From the taskbar select FirstClass>Preferences>Messaging. 3. Ensure Junk mail handling is set to Accept. Click Apply after making any changes.

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First Class – Adding YG logo to Signatures

Login to First Class                       2. In the ‘Desktop” pane, click on Edit on the Menu bar and click Preferences (at the bottom)                                 3.  A new window opens. Select […]

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First Class Web Publishing Troubleshooting

This is a note about First Class version 16.003. Updated: November 24, 2016 As you maybe aware First Class is still presenting issues with its web publishing component and editing shared documents. We are continuing to work with Open Text to resolve this.   With the last update, web publishing and editing shared documents has […]

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Using WebHelpDesk

Should you wish to check your IT support request history in ITSS’s web based help desk software WebHelpDesk you can do so by following these instructions; Visit http://helpdesk.yesnet.yk.ca You will see this login page: Enter your YNET or YESNet username and password Once logged in you will see this screen: This page allows you to […]

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Software & App Self Service

Applies to: Both YNET and YESNet staff Usage: Available on Education provided devices (including 1 to 1 program) Software Self Service Allows staff to perform some tasks that would otherwise normally require IT intervention.

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