First Class Web Publishing Troubleshooting

This is a note about First Class version 16.003. Updated: November 24, 2016 As you maybe aware First Class is still presenting issues with its web publishing component and editing shared documents. We are continuing to work with Open Text to resolve this.   With the last update, web publishing and editing shared documents has […]

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Using WebHelpDesk

Should you wish to check your IT support request history in ITSS’s web based help desk software WebHelpDesk you can do so by following these instructions; Visit http://helpdesk.yesnet.yk.ca You will see this login page: Enter your YNET or YESNet username and password Once logged in you will see this screen: This page allows you to […]

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Software & App Self Service

Applies to: Both YNET and YESNet staff Usage: Available on Education provided devices (including 1 to 1 program) Software Self Service Allows staff to perform some tasks that would otherwise normally require IT intervention.

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