Password Leakage Notices

A feature of G Suite provides automated messages to notify users of the possibility their account information was potentially exposed in a reported data breach. You can find further information by visiting the site that indexes known public data breaches here ITSS recommends the user change their password upon receiving such a notification. Change a YESNET/Rapid […]

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Reset Rapid ID Password

The Rapid Identity Single Sign On Service controls and enables access to a variety of services (e.g. HRMS, webfilter, personalized accounts, Rapid ID portal) with the convenience of one password. Currently, Aspen and First Class remain independent of Rapid ID. If you have forgotten your password for your Rapid Identity login contact itss@yesnet.yk.ca In the […]

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Provincial E-Exams App

The Start a BC Exam app is now available for use. ITSS recommends using the App on macOS machines to access E-exams. The app has been pushed to all macOS clients and can also be installed via Self Service. Opening “Start a BC Exam” App   After the user logs in to either their personalized […]

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iOS 11 Built-In Apps Management Issue

An issue affecting devices deployed to your school this summer (2018) has been identified. Due to recent changes in Apple’s factory configuration the built in apps (e.g. iMovie, Pages, Keynote, Garageband, Numbers, Clips, iTunes U) are hard coded to ask for an Apple ID. The solution for this behavior is to delete these apps from […]

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Personalized Accounts

Starting in the 2018/19 year staff and students can login to personalized accounts using their YESNET AD (Active Directory) credentials. This allows for each user to have a unique account accessible on any managed macOS device and to better customize desired options. At the login window Select Other. Enter your username (Staff-firstname.lastname, Students – student […]

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First Class – Missing Emails

If you’re First Class Account is not receiving emails there are a few items to check: 1. Check if emails may have been quarantined by the Spam filter. 2. Login into your First Class Account. From the taskbar select FirstClass>Preferences>Messaging. 3. Ensure Junk mail handling is set to Accept. Click Apply after making any changes.

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First Class – Adding YG logo to Signatures

Login to First Class                       2. In the ‘Desktop” pane, click on Edit on the Menu bar and click Preferences (at the bottom)                                 3.  A new window opens. Select […]

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First Class Web Publishing Troubleshooting

This is a note about First Class version 16.003. Updated: November 24, 2016 As you maybe aware First Class is still presenting issues with its web publishing component and editing shared documents. We are continuing to work with Open Text to resolve this.   With the last update, web publishing and editing shared documents has […]

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