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ITSS Knowledge Base

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Article Categories

1to1(3)

  • Teacher One-to-One Cost Share
  • Software & App Self Service
  • Back Up Your Computing Devices

Accounts & Passwords(9)

  • My HR File (HRMS)
  • Rapid Identity Login
  • Active Directory (YESNet / YNET)
  • Personalized Accounts
  • Getting started with Foldr

Apple TV(1)

  • Apple TV

Aspen Student Information System (SIS)(2)

  • Projectors – Display Settings
  • Aspen SIS Support

File Server(2)

  • Getting started with Foldr
  • File Storage and Sharing

Interactive White Boards (IWB)(7)

  • Projectors – Display Settings
  • Promethean Products – Troubleshooting and Support
  • Promethean – ActivManager
  • Epson Products -Troubleshooting and Support
  • Promethean Products – Maintenance

Ipads(4)

  • App Provisioning
  • How to Use Your iPad – Basics
  • Ipad – At a Glance
  • How to Use Your Ipad – Gestures and Navigation

Messaging & Email(10)

  • Outlook – Mapping to the H drive
  • First Class – redirecting email to Exchange (YNET email)
  • First Class Login Troubleshooting
  • First Class Accounts
  • Getting started with Zoom

Network & Internet(2)

  • YESNet Network & Wireless
  • YNet Network & Wireless

Printers(3)

  • Software & App Self Service
  • How to setup Duplex Printing by Default (MS Word)
  • Xerox Workcentre and Accounting

Self Service(13)

  • Teacher One-to-One Cost Share
  • Software & App Self Service
  • Using WebHelpDesk
  • Personalized Accounts
  • Getting started with Zoom

Software & Troubleshooting(19)

  • Software & App Self Service
  • Outlook – Mapping to the H drive
  • VMWare Horizon Virtual Desktop
  • Back Up Your Computing Devices
  • Classroom Software Index 2018/19

Web Filter(3)

  • Personal Devices (BYOD) Certificate / Override Errors
  • Overrides
  • Override Isn’t Working Support

ITSS Contact Information

Submit a Ticket

Phone: 667-8535

Email: itss@yesnet.yk.ca

Hours: Mon to Fri 8am to 5pm

Popular Articles

  • My HR File (HRMS)
  • Personal Devices (BYOD) Certificate / Override Errors
  • Apple TV
  • Rapid Identity Login

Support Categories

  • 1to1
  • Accounts & Passwords
  • Apple TV
  • Aspen Student Information System (SIS
  • File Server
  • Interactive White Boards (IWB
  • Ipads
  • IT News
  • Messaging & Email
  • Network & Internet
  • Printers
  • Self Service
  • Software & Troubleshooting
  • Web Filter

ITSS Contact Information

Phone: 667-8535
Email: itss@yesnet.yk.ca
Hours: Mon to Fri 8am to 5pm

Popular Articles

  • My HR File (HRMS)
  • Personal Devices (BYOD) Certificate / Override Errors
  • Apple TV
  • Rapid Identity Login

Get Support

Submit a Ticket

Phone: 667-8535

Email: itss@yesnet.yk.ca

Hours: Mon to Fri 8am to 5pm
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